Privacy Policy
Last updated 6 October 2026 · Operator: Vayrax · Contact: info@vayrax.com
The short version
We do not keep your recordings, and we do not keep your transcripts. A call recording is transcribed and summarised while you wait, held in memory, and then discarded. We keep only the account and usage details needed to run the product and bill you.
What we collect and why
- Call audio you upload or link. Sent to our speech-to-text provider to produce a transcript, then passed to an AI model to write your notes, coaching and follow-up drafts. The audio is processed in memory and is never written to our storage or database. It is discarded as soon as the analysis returns.
- Transcripts and notes. Returned to your browser so the DealWrap panel can display them and you can copy them into your CRM. They are not saved on our servers.
- Workspace settings. Company name, standing instructions, note format and note detail level — stored so every call your team analyses follows the same rules.
- Account details. The email address and licence key attached to your purchase, and the devices you have activated. Used to validate your subscription and enforce your seat count.
- Usage data. Minutes analysed each month, call duration, job status, error codes and timestamps. Used for your usage meter, billing, and diagnosing failures. A failed analysis is never charged a minute.
- Website visits. Our public pages (welcome, portal, support) use Google Analytics to count visits and see which pages are useful. It receives only the page address, never the query string — so a licence key that appears in a portal link is not shared — and never any call, transcript or note content.
What we never do
- We do not sell or rent your data to anyone.
- We do not use your recordings, transcripts or notes to train AI models.
- We do not use your data for advertising or profiling.
- We do not read your browsing history. DealWrap only accesses a recording URL when you paste one yourself, and only that URL.
- We do not read the contents of pages you visit. The extension interacts with pages on our own domain.
Data retention
- Call recordings: not retained.
- Transcripts and notes: not retained on our servers.
- Account, settings and usage records: kept while your workspace is active, then deleted on request.
Your choices
Email info@vayrax.com to access, correct or delete the account data we hold, or to ask any question about this policy. We respond within 30 days.
Limited use
DealWrap's use of information received from Google APIs and from the Chrome Web Store adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements. Data is used only to provide the extension's single stated purpose: turning a recorded sales call into CRM notes, coaching and follow-up drafts.
Security
All traffic is encrypted in transit over HTTPS. Licence keys and device activations are validated server-side on every request. Recordings are held only for the duration of a request and are never written to disk.
Changes
If this policy changes materially we will update the date above and, for significant changes, notify you by email.